About

The shift from analog to digital technology in buildings is complex due to the many different players and priorities within the commercial ecosystem. The chasm between IT and OT can only be bridged by applying deep insights into the many stakeholders in the value chain. This applies at a product level, a project level, and at a market level. With many years having feet in both worlds, I provide services to further digital transformation for those who create the built environment, and those who live in it. 

We've all heard about the promise of IOT Lighting, and the huge difference between the cost of energy and the cost of employees and real estate square footage. Unfortunately, the practical challenge of delivering these high value uses cases is significant. Are you seeking indoor location services such as space utilization, room reservation integration, wayfinding, people counting and density, digitally enabled hybrid workplaces? Can you sift through the different manufacturers and technologies to know who [actually] does what? What about interoperability, software integration with tenant engagement apps, higher level platforms? The value is real. Reach out to me to discuss how I can help you get from aspiration to reality. 

In the buildings industry, satisfying one type of customer will not be enough; the touchpoints in the project channel are numerous. To optimize market potential, it's critical to gather actionable insights using proper Voice of the Customer techniques. In my experience doing VOC work, there will always be validations... and there will also be surprises. Best practices methodology matters, and the nuances you discover may be a pivotal difference in product, software or program design. I look forward to helping you get the answers you need for differentiation and successful outcomes.